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We understand the difficulty in trying to order something based upon a picture or description. If you have any questions or require additional information, please EMAIL US or call us at 802 464-7319.
Interested in multiple purchases or a large bulk order? Generally speaking, New England Gemstones can offer lower prices on orders or more than 6 or ten units of any given product. The more you buy, the better the price. These discounts are not shown online and you must call customer service phone number for details. If our staff are assisting other customers, please leave a message of when and where can reach you. Call 802-464-7319 or, please EMAIL US.
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On-line purchases within the US. Orders delivered inside the US can be made via VISA, MasterCard and American Express, if the cards are issued by banks within the US.
Credit cards issued by banks outside the US will not be accepted. In such a case, the use of a wire transfer, bank check, or Western Union may be available (see below).
Orders by Mail can be paid via Visa, MasterCard and American Express Credit cards, or by Bank Check or Money Order. Business and Personal checks are accepted. Purchased items will be shipped upon checks clearing.
Purchase orders are not taken at this time.
Cash. Yes, we accept cash at trade shows and other in-person events. We strongly recommend against cash being sent through the mail.
Wire transfers of funds are available upon request. Call 802-464-7319 or, please EMAIL US
Western Union provides wire transfer of funds and has offices in most counties. Orders paid in this manner must accurately include shipping fees, taxes and all other applicable fees. Call 802-464-7319 or, please EMAIL US
Orders From Outside the US: While orders outside United States may be filled, please check your local laws and regulations regarding import fees such as duties, taxes, and other possible charges. Any such import fees and related delays in shipping are fully the responsibility of the buyer.
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Our Quality Guarantee...
We take great pride in our reputation for quality and excellence. If you are not completely satisfied with your purchase and wish to return it for exchange, refund or credit, you may do so, if...
- The item purchased is defective or,
- if in error, we ship the wrong merchandise to you, please contact us immediately so all related shipping costs are not charged to you, or if ...
- for any other reason we will issue a RMA (see below.) All item(s) must be returned to us in like-new condition, including the original packaging and is totally free from any sign of use. New England Gemstones reserves the right to be the sole determinator of what is "like-new" condition.
- All returns must be received by New England Gemstones within 30 days of the original purchase date.
If you wish to return a product, the following steps are necessary before a credit or refund can be issued.
Please DO NOT call New England Gemstones customer service numbers regarding requests, claims or related questions, our customer service personnel do not have specific information that could assist you with such claims, instead...
Send your request immediately via EMAIL to us within 20 days of having received goods. Goods may be returned only with a Returned Merchandise Authorization (RMA) number which will be provided after your request is made via email.
Once an RMA number is issued, you may return the item to the following address. (Note: The issuance of an RMA number is not the determining factor of whether or not a credit or refund will be issued. Only if all terms have been met, will a credit, refund, or exchange be issued.)
Address merchandise returns to:
RMA Number ________,
New England Gemstones
P.O. Box 71
East Dover, Vermont 05341
Shipping of returned merchandise: When returning merchandise, to avoid damage in transit, it must be packed securely in the original box with all parts included. New England Gemstones will provide a refund for merchandise received in original, like new condition. Should returned goods be received by New England Gemstones in damaged condition, only the shipper (you) can enter a claim with the transportation company.
Method of contact: New England Gemstones customer service personnel do not have specific information that could assist with you such claims. All inquiries regarding returns or lost merchandise must be made via New England Gemstones or by the USPS mail. Typically, providing all pertinent information has been provided by the customer, a New England Gemstones staff member will contact you within one business day.
We thank you for your ongoing patronage to New England Gemstones, and ask that you please feel free to EMAIL New England Gemstones for additional information.
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